Shipping Information

Orders Processing Time

Please allow 1-2 days for order processing. Orders will be dispatched for shipping 1-2 days after the payment is confirmed.

Shipping Fees

We offer FREE Shipping Worldwide for orders with value over $50+.

Shipping Upgrades

We offer Express Shipping upgrades to all countries. Express shipping costs a flat fee per order. Shipping fees will be displayed at checkout based on your shipping address.

Estimated Shipping Times

Standard Free Shipping:

  • United Kingdom: 5 to 7 business days
  • United States & Canada: 8 to 12 business days
  • Europe:  8 to 12 business days
  • Australia, New Zealand and Oceania:  10-15 business days
  • Asia Pacific: 10-15 business days
  • Latin America and the Caribbean:  10-15 business days

Express Shipping:

  • United Kingdom: 2 to 4 business days
  • United States & Canada:  4 to 6 business days
  • Europe:  4 to 6 business days
  • Australia, New Zealand and Oceania:  5-10 business days
  • Asia Pacific: 5-10 business days
  • Latin America and the Caribbean:  5-10 business days

* Note: We do our best to meet these shipping time estimates, so we cannot guarantee them. Actual delivery time may slightly vary, depending on the shipping carrier you choose.

Packaging Your Order

Your order will be wrapped in a bubble wrap and carefully packed in a strong cardboard box to make sure your item reaches you UNDAMAGED. 

Customs and Import Taxes

Wherever you’re located, you won’t have to pay any customs or duty taxes on your shipment. All orders from Tourthy.com are delivered with duty & taxes already paid. 

If you have any questions, please email us at support@tourathy.com. We will respond within 2 business days.

Return & Exchanges

Returns Policy

Tourathy.com offers 100% Money-Back Guarantee!

Guaranteed, you will like your item! In case you don’t, it’s ok; just return it back within 30 days and we will be glad to provide you with a full refund. No jokes! We accept return or exchange requests for any motive in the first 30 days after receiving the product, from any country around the World!!

Holiday Sale Exception

For all orders placed between November 1st and November 31, we accept return requests until February 1st. Enjoy early holiday shopping at Tourathy.com!

Returns Process

If you want to return or exchange your order OR if there is a problem with the product you received, just follow these steps:

1- Email us at support@tourathy.com within 5 days of delivery. The following information need to be included in the e-mail:
* Your order #number
* A picture of the item you want to return
* The reason why you want to return your order (colors, sizing, quality, damaged, etc. ..)
* The new product size/color you’d like to have as an exchange (in case it’s an exchange request).

2- Ship your return back within 30 days of delivery and email us a proof of shipping (you can take a picture of the shipping label or the postal receipt).

3- Processing your request:
* If it’s a return request, we will give a full refund as soon as we receive the old product.
* If it’s an exchange request, we will start working on your new order as soon as we receive the old product. Then, we will process your account adjustment (we will refund any difference if you ordered a cheaper product; OR we will send you a custom invoice to pay the price difference if you ordered a higher-priced item).

If you are located within the United States, please ship your return to:

Tourathy LTD

3250 Retail Drive, Ste #120
Carson City, Nevada 89706

If you are located within the United Kingdom, please ship your return to:

Tourathy LTD

128 City Road
London EC1V 2NX
United Kingdom

For customers outside the US, please ship your return to one of our international warehouses:

Europe:

Tourathy LTD

12 rue de la rivière lefoullon
92800 Puteaux, France

Canada:

Tourathy LTD

7070e Farrell Rd SE, Ste #166
Calgary, AB T2H 0T2

Australia:

Tourathy LTD

M Centre, 11 Palmerston Lane, Ste #1008
Manuka, ACT 2603, Australia

 

Return Shipping Costs

Buyers are responsible for return shipping costs. If the buyer received the product un-damaged, then did not return it in its original condition, the buyer will be held responsible for any loss in value.

*Exception applies to defective and damaged packages as explained here below:

Damaged Packages

If your product was damaged during shipping, please contact us at support@tourathy.com with photos of the item and photos of the box it was shipped in. We will happily ship you a replacement item, at no additional costs.

Custom Orders Policy

Custom orders include any personalizations that have been added/crafted just for you. Please note that we can’t return or exchange custom orders, unless they arrive damaged or defective.

If you have any problems with your custom-ordered product, please email us at support@tourathy.com and we will make sure to answer you within 2 business days.

Conditions of returns

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellation Policy

You can request to cancel your order at any time before your order has shipped. Please email us at support@tourathy.com and provide us with the order #number you’d like to cancel. We will make sure to answer you within 2 business days.